If your spot or order item(s) becomes unavailable after being approved for a credential, we will send you an email and update your account details as needed. If you are no longer able to attend, after already receiving a credential and/or placing an order, please contact us as soon as possible so we can re-assign your spot and update your account details as needed. If you would like to modify or cancel your order, please do so before the credentialing window closes.
If you do not receive a credential, we will notify you and you will not be charged for the orders you requested. No payment will be requested or processed. If we are no longer able to process your order item(s), we will send you an email and you will not be charged for the item(s).
If your order equipment malfunctions or is not working due to no fault of your own, please contact us so we can resolve the issue as soon as possible.